Frequently asked questions

1. Where can I buy original Princely London bags?

Princely London bags and accessories are only available in our official Online Shop.

 

2. What are the delivery times and delivery costs?

We ship WORLDWIDE with DHL parcel service! The delivery time depends on the region you live. The delivery times from Germany: 

  • to Germany:                    1 - 2 days*                      delivery fee: free of cost
  • to Europe:                        2 - 4 days*                     delivery fee:   4,90 €    (4,12 € outside EU)
  • to outside Europe:      10 – 14 days*                     delivery fee: 19,90 €  (16,72 € outside EU)

 * working days

 You can track your parcel all the time.

 

4. Do I have to pay duties and taxes additional?

In the case the delivery is within the European Union you don’t have to pay any duties additional.

All orders will be shipped from our warehouse in Germany.

If your delivery goes outside the EU, the German VAT of 19 % will be deducted from our selling prices. It might be possible, that your custom charges taxes like VAT and/or duties. Please check details with you local authorities.

 

5. Return policy

If you have paid your order through PayPal, PayPal refunds the postage of your return, if you fulfil the conditions of PayPal. The conditions for the refund of your postage you find here for:

Austria: https://www.paypal.com/at/webapps/mpp/refunded-returns/terms-and-conditions
Netherland: https://www.paypal.com/nl/webapps/mpp/refunded-returns/general-conditions
France: https://www.paypal.com/fr/webapps/mpp/refunded-returns/general-conditions
Poland: https://www.paypal.com/pl/webapps/mpp/refunded-returns/general-conditions
Italy: https://www.paypal.com/it/webapps/mpp/refunded-returns/general-conditions
Sweden: https://www.paypal.com/se/webapps/mpp/refunded-returns/general-conditions
Spain: https://www.paypal.com/es/webapps/mpp/refunded-returns/general-conditions
Denmark: https://www.paypal.com/dk/webapps/mpp/refunded-returns/general-conditions
Belgium: https://www.paypal.com/be/webapps/mpp/refunded-returns/general-conditions

Bulgaria, Estonia, Finland, Greece, Croatia, Lettland, Lithunia, Malta, Portugal, Romania, Slowakia, Slowenia, Czech Rebublic, Hungary and Cyprus: https://www.paypal.com/gr/webapps/mpp/refunded-returns/general-conditions/ 


We would like to point out, that for any refunds of your postage you have paid for the return only PayPal is responsible.

If you don’t like the product you can send the unused article within 14 days after you have received it back to us. Please pack it well and send it postage paid to:

John Lederwaren GmbH & Co. KG
Industriestr. 8a
66981 Muenchweiler
Germany

 

6. When and how I will get my refund?

After we have received your return we will refund the full amount of the product within 2- 3 days.

Depending on your payment method, we will transfer the amount either to your bank account, credit card account or PayPal account.

Freight, taxes and any import duties/taxes cannot be refunded.

 

7. Why are the bags made from man-made material?

Our bags are made by high quality PU-leather because:

  • The high quality PU leather with embossed „Saffiano“ structure is pretty tough for the daily use and looks very similar to genuine embossed leather.
  • To manufacture this material, we had not to kill any animals. Therefore, our products are very suitable for animal friends, vegans and vegetarians too.
  • As we are using man-made materials only, the bags are light weighted and therefore increase the comfort of wearing.
  • The material is easy to clean and waterproofed. No chemicals for waterproofing are required.